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At ROVE LANE, your satisfaction is our priority. If you’re not completely satisfied with your purchase, you may request a return within 30 days of delivery, subject to the conditions below.

1. Return Eligibility

To be eligible for a return:

• Your return request must be submitted within 30 days of receiving your order.

• Items must be unused, unwashed, and in their original condition.

• All original tags and packaging must be intact.

• Items marked final sale, clearance, or non-returnable are not eligible for return.

Items that show signs of wear, washing, damage, or alteration may be rejected.

2. How to Request a Return

To start a return:

1. Contact us at info@rove-lane.com.

2. Include your order number and the reason for your return.

3. We will provide you with return instructions and shipping information.

4. Package the item securely and follow the provided return instructions.

5. Once we receive your return, it will be inspected before a refund is approved.

Please do not send a return to an address other than the one provided by our customer service team.

3. Return Shipping

Unless your return is due to a defective item or an error on our part, return shipping costs are the customer’s responsibility.

If you received an incorrect, damaged, or defective item, please contact us before returning it so we can provide the appropriate instructions.

4. Refunds

Once your return has been received and inspected:

• Approved refunds will be issued to your original payment method.

• Refunds are generally processed within 3–5 business days after the returned item has been received and approved.

• Original shipping fees are non-refundable, unless the return is due to an error on our part or another circumstance where applicable.

• Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

If a returned item does not meet our return requirements, we may reject the refund. In such cases, the item may be sent back to you.

5. Exchanges

We currently do not offer direct exchanges.

If you need a different size, color, or item, please return your original purchase for a refund and place a new order.

6. Non-Returnable Items

The following items are not eligible for return:

• Final-sale items

• Clearance items

• Items specifically identified as non-returnable

• Items that have been worn, washed, damaged, altered, or otherwise returned in an unacceptable condition

7. Return Address

Returns should only be sent to the return address provided by our customer service team after your return request has been approved.

Current Return Address:

Consignee: Kong Zhehui
Sun Moon Star City Business Center
No. 1138, Changjiang South Road
Kunshan City, Suzhou City, Jiangsu Province
China

Please include your order number inside the package to help us identify and process your return.

8. Contact Us

For questions about returns, refunds, or your order:

Email: info@rove-lane.com
Website: www.rove-lane.com

We’re happy to assist you with your return and refund request.

ROVE LANE reserves the right to refuse returns that do not meet the requirements of this policy.